Feng shui products at affordable prices.

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Store Policies

Ordering Online

Ordering Online with us is safe and secure!

All good sold and shipping costs are charged in USD

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

The purpose of this Policy is to inform you about the types of information we gather about you when you visit our websites and how we may use that information. At Lucky-FengShui.com, we are committed to protecting the online privacy of visitors to our websites. This Policy applies only to the websites and online services provided by Lucky-FengShui.com.

For Lucky-FengShui to process your order, we need information such as your name, email, contact number, delivery address and payment details. Any information that you submit will be used simply to process your orders and is secured by the latest encryption and firewall technology. We promise that we will not pass on your personal details to any other organizations.

Our customer information will be kept confidential and will not be released to anyone strictly. We have the latest encryption technology that would secure your ordering information such as your name, address and credit card number. Third party cannot read the information also, as your order travel to our system.

If you send us an email with questions or comments, we may use your personal information to respond to your questions or comments, and we may save your questions or comments for future reference. All email addresses submitted to us will be kept strictly confidential and private. You can be assured our mailing list will NEVER be shared or sold as a whole or in part.

We accept credit cards for online payment. A reliable worldwide financial institution known as “PayPal” will handle credit card transactions. For more information about their security measures, you can go to http://www.paypal.com to find out more. In the event that you prefer to give us your credit card information through mail order, you can mail it to sales@lucky-fengshui.com.

Return Policy

Feng Shui involves manipulating chi (energy). Therefore, it is our duty to ensure that feng shui items purchased by our customers are brand new with new chi and never being used before. Used items may accumulate unwanted chi from the previous owners which could affect the effectiveness of the Feng Shui enhances or cure. In order to ensure that our customers rightfully benefit from our products and their interests protected, all sales are final and non-returnable.

Refund Policy

For damaged goods during shipment, loss shipment and order cancellation, we will provide a refund for the goods. No refunds could be made for shipping cost that had been used. For any other scenarios, refunds will be given at the discretion of the company management.

Cancellation Policy

We offer money back guarantee for order cancellation. Cancellation will depend on whether your ordered items have been shipped or not. Cancellations are best made within 3 hours of your order time. All items are normally shipped very fast. Shipped items will be too late for cancellation. Once shipped, items are considered sold. However, in the event that your cancellation takes place before your items are shipped, a fee will also be imposed for credit card transaction and our forwarder's handling charges. The minimum fee that would be charged is 8% of the total amount paid for any cancellation, it could be more depending on how much packaging and handling done. Please contact us quick at our customer service department by emailing to sales@luckyfengshui.com. However, kindly be understood that the delivery of your emails to us do not guarantee that the emails have been received or being read by us because we do not provide 24 hours human generated email service. Therefore we do not hold responsibility on the cancellation if the items had been shipped, even though your email had been sent out earlier. We will do our best to assist you gladly once we read emails from you.

Delivery Information

Delivery charges are calculated on a weight combine. Please make note of the delivery charges associated with each item weight.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by e-mail,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.